To cancel your order, we must hear from you at the latest within 24 hours on the day of ordering.
We usually pack and process your orders within 24 hours so we may not be able to make amendments to your order after the day of ordering.
Any orders that have already been packed or shipped cannot be canceled.
Once you have placed your order and wish to cancel, contact our customer support team as soon as possible at: cs@playfulmeow.com
How can I pay?
Payment methods:
We accept all major credit cards and PayPal.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated with the latest US Dollar exchange rate of your card issuer.
How secure is my online order?
In order to offer you a safe and enjoyable shopping experience, your credit card details are protected by the highest level of commercially available 256-bit SSL Encryption Technology.
Your information is SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Duties/Customs fees
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
PlayfulMeow has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Will my order be tracked?
Yes! We only use trustworthy, reliable carrier with tracking numbers only! You will receive a tracking number in your shipping confirmation email.
If you haven’t received a shipping confirmation email in 2 working days from your order day, please drop an email to cs@playfulmeow.com and we'll investigate.
I’m getting an error when I’m trying to place my order, help!?
Errors during shopping the site:
Email us at cs@playfulmeow.com (with screenshots if possible!) and we'll see if we can track down the problem.
"Continue to payment" link doesn't work:
Please try again a bit later. This is a temporary error due to high traffic to our site.
You can return to your cart on this link:
https://www.playfulmeow.com/cart
Errors when trying to Place Order:
If you are unable to continue in checkout, you are receiving an error message, or nothing happens when you select "Place Order", there may be a problem with your credit card information, billing or shipping address.
Please double check that your billing address matches what your bank has on file with your card. If you recently moved, try entering in your old address. Also, check that the credit card number and expiration date on your card matches what is entered.
Make sure your billing name and billing address are precise and in proper format. In the billing address field, enter your name exactly as it appears on your card.
If you are using a browser's auto-fill to enter in information, try removing this feature and entering it in manually.
If there are no issues with your billing address, you can try refreshing the page or use a different web browser.
Other:
Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. Some scenarios like if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new, your card issuer might trigger their enhanced security. Since these error tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error. Or if you have another card that is frequently used for online shopping, try again with the alternative card.
Why is my credit card being declined?
One of the most common reason for a credit card being declined is information being entered incorrectly. Please confirm that all information submitted is an exact match for your credit card, including the billing address that your bank has on record for your card.
For your protection, we have limited information on the specifics of why your card is declined so the best place to start is by contacting your bank.
If you recently received a new card with a chip, be sure to double-check the CVV code (usually a 3 digit number) on the back.
If you receive an error message when attempting to place your order, be sure to make note of this. We suggest the following steps to resolve the situation:
- Check your credit card expiration date
- Make sure the information under the personal information matches the credit card – name, address, postal code, etc.
- Attempt your input again (if possible, do not use any autofill settings as this can trigger the error)
- Try a different credit card, if possible (make sure the information matches the personal section)
If the process above fails, please contact your card issuer for further assistance.