Refund policy

Changed your mind? You can return any unworn, unused item within 45 days of delivery (the delivery date on the carrier's tracking) for a refund to your original payment method, or swap it for another item.

To be eligible, the item must be:
- unworn, unwashed and unused
- with its tags and in its original packaging
- accompanied by your order number

Not returnable (final sale):
- Clearance items
- Personalized or custom-made items
- Earrings and other pierced jewelry (for hygiene reasons)

Damaged, defective or wrong item?

Please email us within 48 hours of delivery with your order number and a photo. We'll send a replacement or a full refund, at no cost to you.

How to start a return
Email cs@playfulmeow.com with:
1. your order number and the item you want to return
2. a photo of the item
3. the reason for the return

We'll reply with instructions within 24 hours. Please don't send items back without contacting us first, because we can't accept returns we weren't expecting.

Costs
Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong. The original shipping fee isn't refunded.

Refunds
Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few extra days to show it.

Order changes
Need a different size or color? Email us within 24 hours of ordering. We ship within 24 hours, so orders that have already been packed or shipped can't be changed.

Questions?

cs@playfulmeow.com